Forum GLPI-Project

Kaya84

Member

Registered: 2019-06-13

Posts: 196

Profile can See all ticket even if "See all tickets" uncheked

Problem reproduction
New installation of GLPI (last versione 9.4.3)
Into Andministration -> profile edit Technician and UNCHECK "See all tickets" . Save
Create 2 user: UserA and UserB and assign them to profile "Technician"
Create a new ticket as Helpdesk and assign to UserA.

Log with UserB: User will see ticket assignet to UserA.

Expected: UserB doesn't have to see other ticket

Refer to: https://forum.glpi-project.org/viewtopic.php?id=170230

Last edited by Kaya84 (2019-06-26 10:58:02)

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Profile can See all ticket even if "See all tickets" uncheked

Your profile "Technician" can assign tickets?
If Yes, he can see all tickets as long they are not closed

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

Kaya84

Member

Registered: 2019-06-13

Posts: 196

Re: Profile can See all ticket even if "See all tickets" uncheked

Ok, I double checked and now problem appear no more.
"can assign ticket" was uncheked.
May it be a cache problem or similar?

We can close for now, when I have more time i will re-check

thanks!