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#1 2019-06-26 10:54:05

Kaya84
Member
Registered: 2019-06-13
Posts: 62

Profile can See all ticket even if "See all tickets" uncheked

Problem reproduction
New installation of GLPI (last versione 9.4.3)
Into Andministration -> profile edit Technician and UNCHECK "See all tickets" . Save
Create 2 user: UserA and UserB and assign them to profile "Technician"
Create a new ticket as Helpdesk and assign to UserA.

Log with UserB: User will see ticket assignet to UserA.

Expected: UserB doesn't have to see other ticket

Refer to: https://forum.glpi-project.org/viewtopic.php?id=170230

Last edited by Kaya84 (2019-06-26 10:58:02)

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#2 2019-07-02 12:56:29

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,174

Re: Profile can See all ticket even if "See all tickets" uncheked

Your profile "Technician" can assign tickets?
If Yes, he can see all tickets as long they are not closed


CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#3 2019-07-08 14:36:32

Kaya84
Member
Registered: 2019-06-13
Posts: 62

Re: Profile can See all ticket even if "See all tickets" uncheked

Ok, I double checked and now problem appear no more.
"can assign ticket" was uncheked.
May it be a cache problem or similar?

We can close for now, when I have more time i will re-check

thanks!

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