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Hello
I have noticed that when the tickets are in "new" status, all the technicians see it, when in the profiles I have to see only the ones assigned to their group. I want only those assigned to your group to see them and the rest not.
Thansk
GLPI 9.4.0
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Hi, I have the same behaviuor.
Did you resolved or do u think it's a bug?
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I have not been able to solve it, the only thing I have done is that when a new ticket is registered and it does not have a category assigned, it remains on hold.
I have not found another solution ...
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I have not been able to solve it, the only thing I have done is that when a new ticket is registered and it does not have a category assigned, it remains on hold.
I have not found another solution ...
I think u can fill a bug..
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I a technician can assign a ticket, he can see all tickets in New status to assign them
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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