You are not logged in.
- Topics: Active | Unanswered
Announcement
Download last stable version of GLPI - What can you do for GLPI ? : Contribute
Pages: 1
#1 2019-06-19 11:34:59
- Favid
- Member
- Registered: 2019-05-09
- Posts: 22
Permissions to see the tickets.
Hello
I have noticed that when the tickets are in "new" status, all the technicians see it, when in the profiles I have to see only the ones assigned to their group. I want only those assigned to your group to see them and the rest not.
Thansk
GLPI 9.4.0
Offline
#2 2019-06-21 10:43:53
- Kaya84
- Member
- Registered: 2019-06-13
- Posts: 196
Re: Permissions to see the tickets.
Hi, I have the same behaviuor.
Did you resolved or do u think it's a bug?
Offline
#3 2019-06-25 08:19:26
- Favid
- Member
- Registered: 2019-05-09
- Posts: 22
Re: Permissions to see the tickets.
I have not been able to solve it, the only thing I have done is that when a new ticket is registered and it does not have a category assigned, it remains on hold.
I have not found another solution ...
Offline
#4 2019-06-25 08:33:44
- Kaya84
- Member
- Registered: 2019-06-13
- Posts: 196
Re: Permissions to see the tickets.
I have not been able to solve it, the only thing I have done is that when a new ticket is registered and it does not have a category assigned, it remains on hold.
I have not found another solution ...
I think u can fill a bug..
Offline
#5 2019-07-02 12:54:02
- yllen
- GLPI-DEV
- From: Sillery (51)
- Registered: 2008-01-14
- Posts: 15,278
Re: Permissions to see the tickets.
I a technician can assign a ticket, he can see all tickets in New status to assign them
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
Offline
Pages: 1