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#1 2019-02-04 09:26:28

Zinhles
Member
From: South Africa
Registered: 2019-01-15
Posts: 6

Email notifications customization

Good Day

we are currently in the process of implementing GLPI 9.2.2, i am customising the company emails that are sent by the system to the users.

my challenge is, i am able to customise the body of the emails and enter the structure i need using notification templates. but i cannot remove the below text on the emails:


=-=-=-= To answer by email, write above this line =-=-=-=
--

<my own body of email appears here >

Automatically generated by GLPI 9.2.2

=_=_=_= To answer by email, write under this line =_=_=_=


please assist in directing me on how to remove these lines of text. because even the response by email is not correctly functioning.

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#2 2019-02-04 09:27:29

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 4,354

Re: Email notifications customization

switch mailgate off, these lines should disappear.


Trouver la panne avant de réparer...
*GLPI 9.1.6+fusion9.1+1.1+behaviours1.5.0+reports+fields+appliances+pdf+badges+formcreator2.5.2 PHP7.0 Mariadb10
*GLPI 9.3.3(behaviours2.1.1+fusion9.3+1.3+applicatifs2.4.1+dashboard 0.8.9)hebergé sur serveur mutualisé.
*GLPI 9.4.0  en test (ubuntu 18.04 mariadb 10.2.4)

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#3 2019-02-04 09:48:49

Zinhles
Member
From: South Africa
Registered: 2019-01-15
Posts: 6

Re: Email notifications customization

ok, i managed to find it. the challenge is we are using mailgate to automatically retrieve system emails. The users are logging tickets by emailing . we retrieve these emails every 5 minutes.

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