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#1 2019-02-04 09:26:28

Zinhles
Member
From: NA
Registered: 2019-01-15
Posts: 25

Email notifications customization

Good Day

we are currently in the process of implementing GLPI 9.2.2, i am customising the company emails that are sent by the system to the users.

my challenge is, i am able to customise the body of the emails and enter the structure i need using notification templates. but i cannot remove the below text on the emails:


=-=-=-= To answer by email, write above this line =-=-=-=
--

<my own body of email appears here >

Automatically generated by GLPI 9.2.2

=_=_=_= To answer by email, write under this line =_=_=_=


please assist in directing me on how to remove these lines of text. because even the response by email is not correctly functioning.

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#2 2019-02-04 09:27:29

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 4,602

Re: Email notifications customization

switch mailgate off, these lines should disappear.


Trouver la panne avant de réparer...
*GLPI 9.1.6+fusion9.1+1.1+behaviours1.5.0+reports+fields+appliances+pdf+badges+formcreator2.5.2 PHP7.0 Mariadb10
*GLPI 9.4.3(behaviours2.2.1+fusioninventoty 9.4+1.1+applicatifs2.5.0+fields 1.9.1)hebergé sur serveur mutualisé.

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#3 2019-02-04 09:48:49

Zinhles
Member
From: NA
Registered: 2019-01-15
Posts: 25

Re: Email notifications customization

ok, i managed to find it. the challenge is we are using mailgate to automatically retrieve system emails. The users are logging tickets by emailing . we retrieve these emails every 5 minutes.

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#4 2019-06-04 15:07:16

Zinhles
Member
From: NA
Registered: 2019-01-15
Posts: 25

Re: Email notifications customization

Good Day

if mailgate is switched off. can the system still send out email notifications to the user.

Goal: i want to block users from replying to the notifications sent to them , because that causes a new ticket to be created with their response.

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#5 2019-06-04 16:47:59

KKAdmin
Guest
From: Germany
Registered: 2010-03-05
Posts: 958

Re: Email notifications customization

yes


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3

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