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Greetings to all,
I am trying to reduce the number of priorities when creating a Ticket. I do not need 6 types, 4 are more than enough.
The needed priorities are:
- Low
- Normal
- High
- Very High
I've already changed the Matrix under Setup->General->Assistance by setting the unnecessary Priorities to "No" but it doesn't seem to react to the changes that I have made.
All of the 6 priority types are shown everytime I want to create a ticket.
I've also tried to edit the inc/commonitilobject.class.php file but honestly, I do not want to mess up with the php code.
I am using the 9.3.2 version of GLPI.
What am I doing wrong?
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Anynone? Am I the only one on the planet having this issue?
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I did this in the past. It is possible
Not sure anymore how to configure it but take a look at ticket templates
You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3
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You can't change priority in Setup >General > Assistance
You can only delete Priority or Impact no whished and the priority is automatically calculated with these 2 fields.
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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You can't change priority in Setup >General > Assistance
You can only delete Priority or Impact no whished and the priority is automatically calculated with these 2 fields.
What do you mean exactly? How can I delete them?
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