Forum GLPI-Project

enannos

Member

Registered: 2018-10-31

Posts: 9

Problem reducing the number of ticket priorities

Greetings to all,

I am trying to reduce the number of priorities when creating a Ticket. I do not need 6 types, 4 are more than enough.
The needed priorities are:

-    Low
-    Normal
-    High
-    Very High

I've already changed the Matrix under Setup->General->Assistance  by setting the unnecessary Priorities to "No" but it doesn't seem to react to the changes that I have made.
All of the 6 priority types are shown everytime I want to create a ticket.

I've also tried to edit the inc/commonitilobject.class.php file but honestly, I do not want to mess up with the php code.

I am using the 9.3.2 version of GLPI.

What am I doing wrong?

enannos

Member

Registered: 2018-10-31

Posts: 9

Re: Problem reducing the number of ticket priorities

Anynone? Am I the only one on the planet having this issue?

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Problem reducing the number of ticket priorities

I did this in the past. It is possible
Not sure anymore how to configure it but take a look at ticket templates

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yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Problem reducing the number of ticket priorities

You can't change priority in Setup >General > Assistance
You can only delete Priority or Impact no whished and the priority is automatically calculated with these 2 fields.

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CentOS 6.5 - CentOS 7.x
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enannos

Member

Registered: 2018-10-31

Posts: 9

Re: Problem reducing the number of ticket priorities

You can't change priority in Setup >General > Assistance
You can only delete Priority or Impact no whished and the priority is automatically calculated with these 2 fields.

What do you mean exactly? How can I delete them?