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#1 2018-12-07 15:57:07

Registered: 2018-10-31
Posts: 3

Problem reducing the number of ticket priorities

Greetings to all,

I am trying to reduce the number of priorities when creating a Ticket. I do not need 6 types, 4 are more than enough.
The needed priorities are:

-    Low
-    Normal
-    High
-    Very High

I've already changed the Matrix under Setup->General->Assistance  by setting the unnecessary Priorities to "No" but it doesn't seem to react to the changes that I have made.
All of the 6 priority types are shown everytime I want to create a ticket.

I've also tried to edit the inc/commonitilobject.class.php file but honestly, I do not want to mess up with the php code.

I am using the 9.3.2 version of GLPI.

What am I doing wrong?


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