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#1 2018-12-07 15:57:07

enannos
Member
Registered: 2018-10-31
Posts: 9

Problem reducing the number of ticket priorities

Greetings to all,

I am trying to reduce the number of priorities when creating a Ticket. I do not need 6 types, 4 are more than enough.
The needed priorities are:

-    Low
-    Normal
-    High
-    Very High

I've already changed the Matrix under Setup->General->Assistance  by setting the unnecessary Priorities to "No" but it doesn't seem to react to the changes that I have made.
All of the 6 priority types are shown everytime I want to create a ticket.

I've also tried to edit the inc/commonitilobject.class.php file but honestly, I do not want to mess up with the php code.

I am using the 9.3.2 version of GLPI.

What am I doing wrong?

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#2 2018-12-17 17:05:35

enannos
Member
Registered: 2018-10-31
Posts: 9

Re: Problem reducing the number of ticket priorities

Anynone? Am I the only one on the planet having this issue?

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#3 2018-12-17 20:51:04

KKAdmin
Guest
From: Germany
Registered: 2010-03-05
Posts: 930

Re: Problem reducing the number of ticket priorities

I did this in the past. It is possible wink
Not sure anymore how to configure it but take a look at ticket templates


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3

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#4 2019-01-03 17:16:07

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 14,887

Re: Problem reducing the number of ticket priorities

You can't change priority in Setup >General > Assistance
You can only delete Priority or Impact no whished and the priority is automatically calculated with these 2 fields.


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#5 2019-01-21 14:31:27

enannos
Member
Registered: 2018-10-31
Posts: 9

Re: Problem reducing the number of ticket priorities

yllen wrote:

You can't change priority in Setup >General > Assistance
You can only delete Priority or Impact no whished and the priority is automatically calculated with these 2 fields.


What do you mean exactly? How can I delete them?

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