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#1 2018-03-01 22:08:18

magheinz
Guest
Registered: 2015-07-15
Posts: 16

Ticket automaticly assigned to technican

The tickets created vie API are allwys in state "processing (assigned)" and are assignd to the requester.
I would like the tickets in state "new" with no technican assigned.
-what i'm doing wrong?

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#2 2018-03-02 00:09:32

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 4,084

Re: Ticket automaticly assigned to technican

check requester settings and "pre-select me as requester"


Trouver la panne avant de réparer...
*GLPI 9.1.6+fusion9.1+1.1+behaviours1.5.0+reports+fields+appliances+pdf+badges+formcreator2.5.2 PHP7.0 Mariadb10
*GLPI 9.2.4(behaviours1.5.2+fusion9.2+1.0+applicatifs2.3.0+dashboard 0.8.9)hebergé sur serveur mutualisé.
*GLPI 9.3  en test (ubuntu 16.04 mariadb 10.2.4) (attente 9.3.1 et plugin compatible avant mise en prod)

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#3 2018-03-09 00:21:24

magheinz
Guest
Registered: 2015-07-15
Posts: 16

Re: Ticket automaticly assigned to technican

Arg, that's it.

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