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#1 2018-03-01 22:08:18

magheinz
Member
Registered: 2015-07-15
Posts: 19

Ticket automaticly assigned to technican

The tickets created vie API are allwys in state "processing (assigned)" and are assignd to the requester.
I would like the tickets in state "new" with no technican assigned.
-what i'm doing wrong?

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#2 2018-03-02 00:09:32

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 6,146

Re: Ticket automaticly assigned to technican

check requester settings and "pre-select me as requester"


Trouver la panne avant de réparer...
GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6

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#3 2018-03-09 00:21:24

magheinz
Member
Registered: 2015-07-15
Posts: 19

Re: Ticket automaticly assigned to technican

Arg, that's it.

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