Set ticket actors while creating a ticket

aziz · 2021-11-08 23:18:17

Hello,
when creating a ticket using API I want to set the actors (Requester, Assigned To) so how should the payload look like to achieve this.
Ty in advance.

mecmav · 2021-11-09 15:52:42

aziz wrote:

Hello,
when creating a ticket using API I want to set the actors (Requester, Assigned To) so how should the payload look like to achieve this.
Ty in advance.

you need use this:

method POST.

/apirest.php/Ticket/ticket_id/Ticket_User/

and your raw input data looks like this:

{
"input": {
"tickets_id": 1,
"users_id": 2,
"type": 2
}
}

type:
1: requester
2: assigned
3: observer

LaDenrée · 2021-11-09 16:01:15

if you want to create tickets and associate actors in one step use this :

{
'name': 'title',
'content': 'content',
'_users_id_assign': 2,
'_users_id_requester': 2,
'_groups_id_assign': 1,
...
}

see here : https://forum.glpi-project.org/viewtopic.php?id=280849

aziz · 2021-11-09 17:51:53

Thank you LaDenrée for your help but do you have an idea how to set a watcher I tried "_users_id_watcher": but it didn't work .

Last edited by aziz (2021-11-09 17:52:09)

mecmav · 2021-11-09 18:41:01

aziz wrote:

Thank you LaDenrée for your help but do you have an idea how to set a watcher I tried "_users_id_watcher": but it didn't work .

I will try again ....

you need use this:

method POST.

/apirest.php/Ticket/ticket_id/Ticket_User/

and your raw input data looks like this:

{
"input": {
"tickets_id": 1,
"users_id": 2,
"type": 2
}
}

type:
1: requester
2: assigned
3: observer

aziz · 2021-11-09 21:49:17

I saw your reply too mecmav but I was trying to do this in one request TY anyway

Last edited by aziz (2021-11-09 21:49:43)

mecmav · 2021-11-09 22:50:39

aziz wrote:

I saw your reply too mecmav but I was trying to do this in one request TY anyway

did you manage to do it the way LaDenree said?

aziz · 2021-11-10 02:00:48

yes that's why I want to know how to do the same thing to set a watcher

Last edited by aziz (2021-11-10 02:01:06)

LaDenrée · 2021-11-10 14:29:21

this should work :

{"input" :{
"name": "title",
"content": "content",
"_users_id_assign": 4880,
"_users_id_requester": 4880,
"_users_id_observer": 4880
}
}';

gavilareal · 2023-12-26 15:17:13

Hello.

It would be possible to add an observer as an email without a user, using the Rest API?
I have tried different payload to achieve it, like _users_alternative_email, alternative_email, but no success yet

I notice that in table glpi_tickets_users the registers with email as observer have the field userid = 0

I'm using GLPI 10.0.10.

Updated:

I have found a way to update the ticket and set an email as a ticket observer, without a existing user_id needed:

apirest.php/Ticket/ticket_id/Ticket_User/

{
"input": {
"id": $id_tickets_users_table,
"tickets_id": $ticket_id,
"users_id": "0",
"type": "2",
"use_notification": "1",
"alternative_email":"myobseveremail@mail.mail"
}
}

Last edited by gavilareal (2024-01-03 00:00:37)

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#1 2021-11-08 23:18:17

Set ticket actors while creating a ticket

#2 2021-11-09 15:52:42

Re: Set ticket actors while creating a ticket

#3 2021-11-09 16:01:15

Re: Set ticket actors while creating a ticket

#4 2021-11-09 17:51:53

Re: Set ticket actors while creating a ticket

#5 2021-11-09 18:41:01

Re: Set ticket actors while creating a ticket

#6 2021-11-09 21:49:17

Re: Set ticket actors while creating a ticket

#7 2021-11-09 22:50:39

Re: Set ticket actors while creating a ticket

#8 2021-11-10 02:00:48

Re: Set ticket actors while creating a ticket

#9 2021-11-10 14:29:21

Re: Set ticket actors while creating a ticket

#10 2023-12-26 15:17:13

Re: Set ticket actors while creating a ticket

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