Forum GLPI-Project

KongNan

Member

Registered: 2018-09-01

Posts: 27

[Solved] How to use RestAPI to specify the ticket's requester?

When we use RestAPI to create a ticket, its Requester is set as the owner of apiToken by default.

We wanted to set it to a work ID, but we didn't find out how to do so with API.

How to use RestAPI to specify the ticket's requester?

(Sorry for my English)

Last edited by KongNan (2021-04-06 08:48:13)

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,168

Re: [Solved] How to use RestAPI to specify the ticket's requester?

Hi, when you create your ticket add these paraméters in your JSON

{
   'name': 'title',
   'content': 'content',
   '_users_id_assign': 2,
   '_users_id_requester': 2,
   '_groups_id_assign': 1,
   ...
}

edit : moved to API section

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Jean-Christophe

Moderator

Registered: 2007-08-22

Posts: 734

Re: [Solved] How to use RestAPI to specify the ticket's requester?

I agree with LaDenrée.

The leading "_" is tricky, I have to say :-)

KongNan

Member

Registered: 2018-09-01

Posts: 27

Re: [Solved] How to use RestAPI to specify the ticket's requester?

Thank you, it works!

Can I set the status to "new" instead of "Processing (assigned)"?   I tried to set  '_users_id_assign' to 0 or "" , but it still assigned

KongNan

Member

Registered: 2018-09-01

Posts: 27

Re: [Solved] How to use RestAPI to specify the ticket's requester?

We'll try the following, hope it helps
https://forum.glpi-project.org/viewtopic.php?id=160884
https://forum.glpi-project.org/viewtopic.php?id=161181

KongNan

Member

Registered: 2018-09-01

Posts: 27

Re: [Solved] How to use RestAPI to specify the ticket's requester?

We'll try the following, hope it helps
https://forum.glpi-project.org/viewtopic.php?id=160884
https://forum.glpi-project.org/viewtopic.php?id=161181

Yes, it helps:

My Settings (preference) -> Personalization -> Assistance->

Pre-select me as Technician when Creating Ticket : NO
Pre-select me as Requester when Creating Ticket: NO

KongNan

Member

Registered: 2018-09-01

Posts: 27

Re: [Solved] How to use RestAPI to specify the ticket's requester?

{
   '_users_id_requester': 2,
}

Thank you for your reply!

I have another question, this _users_id_requester uses the internal ID, but I want to use the "Login" field of the user:  ( for example  333 , auto-collected from windows %username% ).

How to do that?  ( how to get user_id 2 with Login 333 )?

Sorry for my poor English

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,168

Re: [Solved] How to use RestAPI to specify the ticket's requester?

first get GLPI's user id :

$url=$api_url . "/search/User?forcedisplay[0]=2&forcedisplay[1]=1&criteria[1][field]=1&criteria[1][searchtype]=contains&criteria[1][value]=" . $login;

in your case $login would be ^333$   that means is exactly 333   otherwise 1333,2333,3333,4333, 3331  would match

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KongNan

Member

Registered: 2018-09-01

Posts: 27

Re: [Solved] How to use RestAPI to specify the ticket's requester?

Thank you! let's try that

KongNan

Member

Registered: 2018-09-01

Posts: 27

Re: [Solved] How to use RestAPI to specify the ticket's requester?

Done! now we can use that to create correct tickets. Thank you!