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Version 9.2.2 I have Automatic Action Mailgate program every 15 minutes.
If I send one mail the automatic action not create new ticket.
But if I execute the action manually then it works correctly and the ticket is created
GLPI 9.5.2;; FusionInventory: 9.2+1.0;; GLPI Modifications 1.1.4;; Notifications 1.1.9;; Dashboard 0.8.8;; PHP 7.3.33
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Hi,
is mailgate automatic ation mode set to CLI or GLPI ?
windows or linux server ?
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GLPI10.0.10 (ubuntu 22.04 PHP8.1 Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6
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I Have try two modes but not woking
GLPI 9.5.2;; FusionInventory: 9.2+1.0;; GLPI Modifications 1.1.4;; Notifications 1.1.9;; Dashboard 0.8.8;; PHP 7.3.33
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if GLPI mode :
create some tickets, solve tickets , this will trigger mailgate actions.
if CLI mode
add a line in your server crontab that runs glpi/front/cron.php every 15 minutes this will trigger automatic acions
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GLPI10.0.10 (ubuntu 22.04 PHP8.1 Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6
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Sorry , I'm not explain correctly. The job executes everi 15 min, but
Using the same mail (sender, destination, subject and body)
If the job is executed by cron or trigger then I obtain this (the mail is rejected)
En ejecución 2.370 segundos 1 Número de mensajes: disponibles=1, recibidos=1, rechazados=1, errores=0, lista negra=0
but If i execute the job manually I obtain this
En ejecución 3.217 segundos 1 Número de mensajes: disponibles=1, recibidos=1, rechazados=0, errores=0, lista negra=0
GLPI 9.5.2;; FusionInventory: 9.2+1.0;; GLPI Modifications 1.1.4;; Notifications 1.1.9;; Dashboard 0.8.8;; PHP 7.3.33
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check that the email "FROM" is not admin email (to avoid loops, glpi discards these emails)
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GLPI10.0.10 (ubuntu 22.04 PHP8.1 Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6
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check administration>rules>Rules for assigning a ticket created through a mails receiver
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GLPI10.0.10 (ubuntu 22.04 PHP8.1 Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6
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I think is all correct, Simply the firs rule :
Condition : Destinatario de correo es dimilXXX@sopXXX.XXX.XXX
Action Entidad basada en el perfil de usuario Asignar Sí (entity based on user profile)
But the mail is rejected,,
Hoy can I see why a mail is rejected.
(Notifications by mail works correctly, an if a user responds a existing ticket usin mail, works correctly too)
GLPI 9.5.2;; FusionInventory: 9.2+1.0;; GLPI Modifications 1.1.4;; Notifications 1.1.9;; Dashboard 0.8.8;; PHP 7.3.33
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Nobody?
GLPI 9.5.2;; FusionInventory: 9.2+1.0;; GLPI Modifications 1.1.4;; Notifications 1.1.9;; Dashboard 0.8.8;; PHP 7.3.33
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Solved, recreating rules
GLPI 9.5.2;; FusionInventory: 9.2+1.0;; GLPI Modifications 1.1.4;; Notifications 1.1.9;; Dashboard 0.8.8;; PHP 7.3.33
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