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#1 2018-01-11 10:30:19

yustas
Guest
Registered: 2018-01-11
Posts: 7

SLA is not displayed when you create the application. [9.2.1]

Previously I was actively using SLA and SLT attached to them. After upgrading to version 9.2.1 in the form of applications and the applications are not displayed SLA and OLA.
In the request you can only specify a specific time to resolution. In the directory "levels of service" preserved formerly used by SLA, but they do not bind to the SLT. In the directory "levels of service" are have old SLT. Old SLT are not opened, the error is displayed "You are not authorized to perform this operation.", although try under the profile super-admin with full rights.

When you create a new SLT time to resolution is not saved.
In "patterns of applications" in the "hidden fields" missing SLA and OLA.

Last edited by yustas (2018-01-11 11:13:13)

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#2 2018-01-17 07:06:25

yustas
Guest
Registered: 2018-01-11
Posts: 7

Re: SLA is not displayed when you create the application. [9.2.1]

sorry for my english. Was everything that I wrote clear? Have you any questions? Can you recomend something?

because of the problem to the operator of technical support must perform additional work for the calculation of time limits for appeals.

Last edited by yustas (2018-01-17 07:09:22)

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#3 2018-03-12 19:48:04

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 14,127

Re: SLA is not displayed when you create the application. [9.2.1]

Versioçn of GLPI used?
What is "patterms of applications"?


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#4 2018-03-12 20:57:04

yustas
Guest
Registered: 2018-01-11
Posts: 7

Re: SLA is not displayed when you create the application. [9.2.1]

d1c8bb1ec0856f68e02f3bb7ad61a11f.jpg
86fc24d5be1e8d6a0bf255a927f08409.jpg
1139cf0d7ee3a0bf4a7e24779bd1d035.jpg
58e207066b93020c875e709df3d3ec98.jpg
9acbc422ee5a4f1e97065aeb95695bfa.jpg

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#5 2018-03-13 15:30:18

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 14,127

Re: SLA is not displayed when you create the application. [9.2.1]

What is the definition of your SLA (criteria, actions)?
What are you hidden fields in the ticket template?
What is your version of GLPI?


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#6 2018-03-16 07:15:34

yustas
Guest
Registered: 2018-01-11
Posts: 7

Re: SLA is not displayed when you create the application. [9.2.1]

Version GLPI 9.2.1 (I'll wrote it in theme)
SLA is not hidden in ticket templates.
f69fe84ad5348edbdeb710be4790d87a.jpg
83e7f102ea5f6e639fcbda888b075c39.jpg
368956961922671f49e48082de113123.jpg

note that the program does not save the SLA type equal to "Time to resolve" either when creating a new SLA or when editing a previously created one. However, there is no SLA to own in tickets either.

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