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#1 2018-01-11 10:30:19

yustas
Guest
Registered: 2018-01-11
Posts: 4

SLA is not displayed when you create the application. [9.2.1]

Previously I was actively using SLA and SLT attached to them. After upgrading to version 9.2.1 in the form of applications and the applications are not displayed SLA and OLA.
In the request you can only specify a specific time to resolution. In the directory "levels of service" preserved formerly used by SLA, but they do not bind to the SLT. In the directory "levels of service" are have old SLT. Old SLT are not opened, the error is displayed "You are not authorized to perform this operation.", although try under the profile super-admin with full rights.

When you create a new SLT time to resolution is not saved.
In "patterns of applications" in the "hidden fields" missing SLA and OLA.

Last edited by yustas (2018-01-11 11:13:13)

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#2 2018-01-17 07:06:25

yustas
Guest
Registered: 2018-01-11
Posts: 4

Re: SLA is not displayed when you create the application. [9.2.1]

sorry for my english. Was everything that I wrote clear? Have you any questions? Can you recomend something?

because of the problem to the operator of technical support must perform additional work for the calculation of time limits for appeals.

Last edited by yustas (2018-01-17 07:09:22)

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