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Hi,
I'm tryng to understand how to allow the users of each of my company customers to open tickets through email (using mailgate) without having to register those users on my GLPI. I want that some rule to identify the sender domain and to alocate this ticket to the correspondent entity. For ex: john@customer10.com sends a request to support@mycompany.com. John isnt registered on my GLPI but Customer10 is a registered entity (with its domain = customer10.com) so mailgate would deliver this ticket to Customer10 entity. Only users with registered domains would be alowed to open tickets.
I know I must allow anonymous ticket creation (at setup>general>assistance> anonymous creation=Yes) but how do I create the assigning/or refusing rule? I found this topic but coudn't understand it:
http://forum.glpi-project.org/viewtopic.php?id=149346
Thank you all!
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Never have had before, even never tried Creation from anonymous, but try:
Administration -> Rules -> Rules for assigning a ticket created through an email receiver
Create your rule and use as Criteria:
Known Mail Domain
and Actions:
Entity from domain.
Enable creation of tickets from anonymous (you already know how to do this).
Then:
Administration -> Rules -> Business Rules for Tickets
...and create something like:
Criteria: Mails receiver
Actions: Send an approval request.
As I said, never have had this before, but maybe could work, the thing is that every email will send an approval request.
Last edited by eulogy (2017-11-21 15:17:14)
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In my "Administration -> Rules" there isn't "Rules for assigning a ticket created through an email receiver".
I tryied to create new rules but button "+" is disabled.
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First you have to configure mail receiver. (setup - Receivers)
You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3
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