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Hi Team,
I have created some Assets and I have assigned that particular Asset to our support agent. But when End User raises a ticket for that asset that ticket is not getting attached to support agent.
Last edited by manideepanchoori (2018-01-08 07:13:28)
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Hi,
glpi version ?
check
administration>entities>[MyEntity]>Assistance TAB>Automatic assignment of tickets=based on item then category
Trouver la panne avant de réparer...
GLPI10.0.10 (ubuntu 22.04 PHP8.1 Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6
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Hi LaDenrée,
I am using GLPI 9.2.1.
Thanks for your reply.
administration>entities>[MyEntity]>Assistance TAB>Automatic assignment of tickets=based on item then category
I have already done these steps even though its not working.
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The asset (computer xy) have a technician group ?
The computer must be attached during the ticket creation process (not later).
You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3
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