Forum GLPI-Project

manideepanchoori

Member

Registered: 2017-12-12

Posts: 39

Resolved: Tickets are not getting assigned to agents through Asset's

Hi Team,

I have created some Assets and I have assigned that particular Asset to our support agent. But when End User raises a ticket for that asset that ticket is not getting attached to support agent.

Last edited by manideepanchoori (2018-01-08 07:13:28)

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,168

Re: Resolved: Tickets are not getting assigned to agents through Asset's

Hi,
glpi version ?

check
administration>entities>[MyEntity]>Assistance TAB>Automatic assignment of tickets=based on item then category

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manideepanchoori

Member

Registered: 2017-12-12

Posts: 39

Re: Resolved: Tickets are not getting assigned to agents through Asset's

Hi LaDenrée,

I am using GLPI 9.2.1.
Thanks for your reply.
administration>entities>[MyEntity]>Assistance TAB>Automatic assignment of tickets=based on item then category
I have already done these steps even though its not working.

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Resolved: Tickets are not getting assigned to agents through Asset's

The asset (computer xy) have a technician group ?
The computer must be attached during the ticket creation process (not later).

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