Forum GLPI-Project

marcelo1302a

Member

Registered: 2017-04-04

Posts: 18

[SOLVED]How to make tickets visible to every user inside a group

I have a group with 5 users: user A, user B, user C, user D and user E.

They are all in the same Entity and Group.

I would like that when user A opened a ticket, this ticket would be visible for all the other users.

I can figure out how to do this. Help, please?

Last edited by marcelo1302a (2017-10-26 14:11:51)

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: [SOLVED]How to make tickets visible to every user inside a group

You can add the group as requester or observer

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marcelo1302a

Member

Registered: 2017-04-04

Posts: 18

Re: [SOLVED]How to make tickets visible to every user inside a group

You can add the group as requester or observer

Not in the simplified interface

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: [SOLVED]How to make tickets visible to every user inside a group

You can add watchers group in the simplified interface.
For equesters group, you can use Behaviors plugin

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marcelo1302a

Member

Registered: 2017-04-04

Posts: 18

Re: [SOLVED]How to make tickets visible to every user inside a group

I added the group as watchers after the ticked was created, but other users couldn't see the ticket. Do I have to add the group as watchers in the moment I create the ticket?

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,168

Re: [SOLVED]How to make tickets visible to every user inside a group

HI,
administration>profile>[userABCDEProfile]>assistance> see group tickets=YES

if you want user to see entities ticket : set profile to see all tickets = yes

give users A,B,C,D,E this profile valid on their entity.

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marcelo1302a

Member

Registered: 2017-04-04

Posts: 18

Re: [SOLVED]How to make tickets visible to every user inside a group

HI,
administration>profile>[userABCDEProfile]>assistance> see group tickets=YES

if you want user to see entities ticket : set profile to see all tickets = yes

give users A,B,C,D,E this profile valid on their entity.

This solved my problem.