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#1 2017-06-19 14:51:37

major697
Guest
Registered: 2017-06-07
Posts: 14

GLPI 9.1.4 open ticket not work

Hello when user send solved ticket automaticly is close. When i tried open ticket i can't do it:

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#2 2017-06-19 15:59:09

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 13,879

Re: GLPI 9.1.4 open ticket not work

When you want to reopen a ticket you creeate a new followup. Have you write to create new followup?


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#3 2017-06-19 16:44:19

KKAdmin
Guest
From: Germany
Registered: 2010-03-05
Posts: 535

Re: GLPI 9.1.4 open ticket not work


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.1.2 /Ubuntu 14.04.4 LTS
Apache/2.4.7 (Ubuntu) - PHP 5.5.9-1ubuntu4.16 - MySQL: 5.5.49-0ubuntu0.14.04.1

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