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Hello, all!
I was creating some rules in GLPI to create a ticket. The first one that I created worked just fine. Now it doesn't work anymore, and news rules wont't work either, even though they work when I test them.
here it goes some pictures for you to understand:
When I go to "create ticket", and try to make use of these rules, nothing happens...
Last edited by marcelo1302a (2017-04-05 16:17:32)
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check the order in which the rules need to run
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The order is not the problem.
By the way, what is the difference between add and update action?
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The problem was I thought the field would update automatically after change the field it was related. The thing is the change is only made after you create or update the ticket.
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