1 (edited by eulogy 2017-03-10 05:05:30)

Topic: Error importing email incidents

Scenario
After upgrading to GLPI 9.1.2

User sends email from an address who's not registered on GLPI
Setup -> Receivers -> Email not imported
Appears the email
Select email -> Update -> Requester -> "Name of requester"
Late on..
Import -> Entity "Desired one"

It gives an error,
First it says "Operation successful"
then.. "Email 3715a5dd23d5...@domain.com not found. Impossible import.

I already updated the email to the user.

And it's impossible to recovery the original mail.

2

Re: Error importing email incidents

Can you give exact error in glpi logs and apache logs?

CentOS 6.5 - PHP 5.6 - PHP 7 - MySQL 5.6  + APC + memcached
GLPI 0.90.5 SVN - GLPI 9.1.3 SVN
Certifiée ITIL (ITV2F, ITILF, ITILOSA)