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#1 2017-03-10 04:47:39

eulogy
Guest
Registered: 2013-10-11
Posts: 104

Error importing email incidents

Scenario
After upgrading to GLPI 9.1.2

User sends email from an address who's not registered on GLPI
Setup -> Receivers -> Email not imported
Appears the email
Select email -> Update -> Requester -> "Name of requester"
Late on..
Import -> Entity "Desired one"

It gives an error,
First it says "Operation successful"
then.. "Email [email protected] not found. Impossible import.

I already updated the email to the user.

And it's impossible to recovery the original mail.

Last edited by eulogy (2017-03-10 05:05:30)

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#2 2017-03-12 17:05:07

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 13,879

Re: Error importing email incidents

Can you give exact error in glpi logs and apache logs?


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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