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Hello there,
I have 2 doubts:
1) Where the heck I can change the title page on 9.1.2 version? I mean the title of the page like <title> GLPI - balbalba </title>... ya know?
2) I want to automatically assign a ticket to the first "hotliner" who gives an answer to the ticket, excluding the need of the technician going there and assigning himself every single time he takes a ticket, OR, remove the "solution" button for the "hotliner" if the ticket isn't assigned to him...
Please help me, thanks!
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Ah I found the answer for my first question:
inc > html.class.php > line 1109
echo "\n<html><head><title>GLPI - ".$title."</title>";
Change the GLPI before ".$title."
Please someone help me with the second question.
Thanks
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Oh I found a plugin that solves my second question!
http://plugins.glpi-project.org/#/plugin/behaviors
Thanks!
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hello rdgcatell
How do you do that using this plugin?
GLPI 9.5.2;; FusionInventory: 9.2+1.0;; GLPI Modifications 1.1.4;; Notifications 1.1.9;; Dashboard 0.8.8;; PHP 7.3.33
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hi there,
it just blocks the "solution" of a ticket if there's no "technician", so it helped me since my problem was that supporters were closing the tickets without their names...
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