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hello,
is it possible to send just the new followup for a ticket?
Same for Acttions.
I allways have to swnd every followup by going through #FOREACH...
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Could you explain it better please?
Anyway, remember check:
Setup -> Notifications section.
Last edited by eulogy (2017-02-16 15:44:50)
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I will try to explain it better.
if i make a new followup in a ticket, then the systems send a notification by email.
How can i put this new followup into the notificationemail.
I made a new notificationtemplate, but i can't find the TAG for only the new followup. All i can find is
##FOREACHfollowups##
[##followup.date## ##followup.author##]:
##followup.description##
##ENDFOREACHfollowups##
So i have EVERY followup in the mail, but i only want the last, the new one.
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I don't think it's possible.
Anyway, did you try just:
##lang.followup.author##: ##followup.author##
##lang.followup.description##: ##followup.description##
without "foreach" instance.
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try this :
##FOREACHLASTfollowups##
[##followup.date## ##followup.author##]:
##followup.description##
##ENDFOREACHfollowups##
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