Forum GLPI-Project

magheinz

Member

Registered: 2015-07-15

Posts: 19

notifications followups

hello,

is it possible to send just the new followup for a ticket?
Same for Acttions.
I allways have to swnd every followup by going through #FOREACH...

eulogy

Member

Registered: 2013-10-11

Posts: 118

Re: notifications followups

Could you explain it better please?

Anyway, remember check:

Setup -> Notifications section.

Last edited by eulogy (2017-02-16 15:44:50)

magheinz

Member

Registered: 2015-07-15

Posts: 19

Re: notifications followups

I will try to explain it better.

if i make a new followup in a ticket, then the systems send a notification by email.
How can i put this new followup into the notificationemail.
I made a new notificationtemplate, but i can't find the TAG for only the new followup. All i can find is
##FOREACHfollowups##
[##followup.date## ##followup.author##]:
##followup.description##
##ENDFOREACHfollowups##

So i have EVERY followup in the mail, but i only want the last, the new one.

eulogy

Member

Registered: 2013-10-11

Posts: 118

Re: notifications followups

I don't think it's possible.

Anyway, did you try just:

##lang.followup.author##: ##followup.author##
##lang.followup.description##: ##followup.description##

without "foreach" instance.

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,168

Re: notifications followups

try this :

##FOREACHLASTfollowups##
[##followup.date## ##followup.author##]:
##followup.description##
##ENDFOREACHfollowups##

---

Trouver la panne avant de réparer...
GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6