Forum GLPI-Project

harrshel

Member

Registered: 2015-09-28

Posts: 2

Email Follow-ups are blank after upgrade to 0.85.5

Hello,

I recently upgraded from 0.85.2 to 0.85.5. Upgrade went fine with no errors or issues. Since the upgrade, I have started having issues when customers reply to a ticket/follow-up email message. Their followup is received by GLPI, date and time are correct, but the description is blank.

I also noticed that the =-=-=-= To answer by email, write above this line =-=-=-=  line is missing in my messages. I haven't changed any settings or any part of the notification templates since the upgrade.

Has anyone else experienced a similar issue?

Thanks!

magheinz

Member

Registered: 2015-07-15

Posts: 19

Re: Email Follow-ups are blank after upgrade to 0.85.5

same Problem hier

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,176

Re: Email Follow-ups are blank after upgrade to 0.85.5

it looks like this

http://forum.glpi-project.org/viewtopic.php?id=113613

not solved yet.

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Trouver la panne avant de réparer...
GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6
préprod : glpi10.0.15

magheinz

Member

Registered: 2015-07-15

Posts: 19

Re: Email Follow-ups are blank after upgrade to 0.85.5

same problem here