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#1 2013-12-26 20:56:03

vlemos
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Registered: 2013-12-26
Posts: 2

Add Automatic Follow up

Is there anyway to reply the automatic email from  GLPI and the system automatically add a follow up the ticket?

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#2 2013-12-26 21:19:07

danh
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From: Chicago, USA
Registered: 2012-03-08
Posts: 546
Website

Re: Add Automatic Follow up

That should be the default behavior.  Just don't change the subject line when replying.


Thanks,
Dan

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#3 2013-12-27 21:18:36

vlemos
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Registered: 2013-12-26
Posts: 2

Re: Add Automatic Follow up

Dan,

Thanks a lot... worked very welll....


Vinicius Lemos

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