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Hello everybody,
I want to thank you for this amazing tool, I´m configuring now only for the help desk and apreciate your help in this topics:
How can i configure the automatic welcome mail to new users? I have the authentication by imap/pop, and would be great that the new users created have a welcome mail and the administrator knows when a new user was created. I search in the notifications templates and in the rules but didnt find the way to do it.
Other question is about the use of the task in the tickets, when I plan a task I dont see how the user asigned can end it or add the follow to this. could somebody explain it to me?
Thanks!
Claudia
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Hi Claudia,
I think that the "Administration > Users" does not provide a checkbox, which you can check it to send welcome message to new users.
I have take a look at the "Setup > Notifications", it seems that it might be in the right direction (but I can't promise that it could be right since I have not tried it)
You can click add and under the "Notification" tab, you can find a "Type" dropdown list. Maybe "User" or "Automatic action" could be of some help, but the "Event" dropdown list plays a important role.
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Hi Claudia,
As for the ticket assignment, you might want to take a look at the "behaviour plugin" as mention in this page - http://www.glpi-project.org/forum/viewt … ?id=31360.
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Thank you 4 your answer, maybe you know how I can configure the event?
And about the use of the task in the tickets, when I plan a task I dont see how the user asigned can end it or add the follow to this. could you explain it to me?
I really appreciate it
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