ticket template - custom field

luc_o · 2013-03-07 14:14:55

Hi,
I'm working on a new ticket template. On GLPI 0.83 I can hide unused fields, and that's OK, but is there a way to add new custom field?
Planned scenario: When I take a new ticket to processing, I must declare how many working hours are planned to complete task. It's not the same as due date.
Or maybe there is a another way to get this functionality via some built-on field?

forolinux · 2013-03-07 14:37:42

You can add a new task and plan it using the 'Plan this task' option. There you can set the period you have planned to solve it.
Hope it helps.

luc_o · 2013-03-07 15:03:06

Thanks, but it's not exactly what I'm looking for.
In my scenario, task can be planned to resolve for example in 2 hours, but start date can be unknown (today, tomorrow etc.) This field should be for determine how many hours continously work is planned for task, independently on start date.

luc_o · 2013-03-20 10:08:21

Guys, any ideas how to resolve this?

FabFara · 2013-03-22 20:44:45

Try the customfields plugin

yllen · 2013-03-22 21:00:42

You can add time in a task without plan it

pecha79 · 2013-04-19 19:50:56

Hi luc_o,

I am trying to do exactly what you are asking for, have you already find the solution? another question, how can i hide unused field from standard and simplified ticket interface? thank you for your support.

Last edited by pecha79 (2013-04-19 19:51:30)

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#1 2013-03-07 14:14:55

ticket template - custom field

#2 2013-03-07 14:37:42

Re: ticket template - custom field

#3 2013-03-07 15:03:06

Re: ticket template - custom field

#4 2013-03-20 10:08:21

Re: ticket template - custom field

#5 2013-03-22 20:44:45

Re: ticket template - custom field

#6 2013-03-22 21:00:42

Re: ticket template - custom field

#7 2013-04-19 19:50:56

Re: ticket template - custom field

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