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Hi,
I'm working on a new ticket template. On GLPI 0.83 I can hide unused fields, and that's OK, but is there a way to add new custom field?
Planned scenario: When I take a new ticket to processing, I must declare how many working hours are planned to complete task. It's not the same as due date.
Or maybe there is a another way to get this functionality via some built-on field?
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You can add a new task and plan it using the 'Plan this task' option. There you can set the period you have planned to solve it.
Hope it helps.
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Thanks, but it's not exactly what I'm looking for.
In my scenario, task can be planned to resolve for example in 2 hours, but start date can be unknown (today, tomorrow etc.) This field should be for determine how many hours continously work is planned for task, independently on start date.
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Guys, any ideas how to resolve this?
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Try the customfields plugin
GLPI 0.83.7 - MySQL 5.1.69 - PHP 5.3.3 - CentOS 6.4 64 bit
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You can add time in a task without plan it
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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Hi luc_o,
I am trying to do exactly what you are asking for, have you already find the solution? another question, how can i hide unused field from standard and simplified ticket interface? thank you for your support.
Last edited by pecha79 (2013-04-19 19:51:30)
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