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Hi.
I configured the e-mail gateway, and GLPI creates a new ticket for each received e-mail from a registered user.
This is working, and I'm happy.
Now the question: could GLPI automatically link the new created ticket to the last computer (if any) connected from the user which sent the e-mail?
Thank you very much!
Bye.
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> Now the question: could GLPI automatically link the new created ticket to the last computer (if any) connected from the user which sent the e-mail?
Yes, if the ticket contains information about the related computer (name, fqdn, ip, ...)
See business rules.
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