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#1 2012-12-27 15:44:31

HolgerH
Guest
Registered: 2012-12-27
Posts: 2

Please Help to edit Ticket Template

hello
we use GLPI 0.80.7
Now we will edit the ticket template. How can i edit the dropdown from the follow field:
Urgency :
Impact :
Priority :

Thanks

Holger

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#2 2012-12-28 08:42:58

scmi
Guest
From: Germany
Registered: 2009-02-10
Posts: 65

Re: Please Help to edit Ticket Template

what do you want?


Prod GLPI: 9.1.5 / Apache 2.2.16 (Debian) / MySQL: 5.1.63-0+squeeze1

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#3 2012-12-29 16:05:05

HolgerH
Guest
Registered: 2012-12-27
Posts: 2

Re: Please Help to edit Ticket Template

I think we will edit the template from ticket.
Is it possible to edit the template? and how can i edit the template?
We will edit the field Urgency and create any self created item. The other question is how can i put the Consumables to the field Associated element?

Thanks

Holger

Last edited by HolgerH (2012-12-30 16:29:43)

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#4 2013-01-04 12:13:25

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 13,879

Re: Please Help to edit Ticket Template

You can't change the template of a ticket. You can use it to create your ticket with predifined value or mandatory fields or hidden fields.


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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