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Hi There,
For compliance reasons we would like to restrict the users and technicians from changing the "Opened On" field, after a ticket was created.
Is there a way of doing that ?
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That seems to be handled by the Update a Ticket access in the profile.
Thanks,
Dan
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Hi Dan,
Thanks for the reply. But doing what you suggests would make the technician useless as he cannot work on the ticket.
The idea is to make the opening time a more reliable data, so reports can be run based on this field.
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I understand, I just don't think it's possible as the one restriction that disables that disables more than you want as well.
Thanks,
Dan
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