Forum GLPI-Project

dgouveia

Member

Registered: 2012-08-23

Posts: 6

How to restrict a technician from changing "Opened On"

Hi There,

For compliance reasons we would like to restrict the users and technicians from changing the "Opened On" field, after a ticket was created.

Is there a way of doing that ?

danh

Member

From: Chicago, USA

Registered: 2012-03-08

Posts: 546

Website

Re: How to restrict a technician from changing "Opened On"

That seems to be handled by the Update a Ticket access in the profile.

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Thanks,
Dan

dgouveia

Member

Registered: 2012-08-23

Posts: 6

Re: How to restrict a technician from changing "Opened On"

Hi Dan,

Thanks for the reply. But doing what you suggests would make the technician useless as he cannot work on the ticket.

The idea is to make the opening time a more reliable data, so reports can be run based on this field.

danh

Member

From: Chicago, USA

Registered: 2012-03-08

Posts: 546

Website

Re: How to restrict a technician from changing "Opened On"

I understand, I just don't think it's possible as the one restriction that disables that disables more than you want as well.

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Thanks,
Dan