Forum GLPI-Project

augusto.ferronato

Member

From: Brasilia - DF / Brasil

Registered: 2008-03-19

Posts: 190

Mail Gateway x Entities

When a user opens a ticket by e-mail (mail gateway), the ticket is falling on the root entity and not the entity that the user has access. That is, the ticket is opened, but the user can not view. How do I get MailGate open properly in the entity that sends each user?

Only through business rule?

GLPI 0.84 (RC3)

Thanks so much!

Regards,

---

SO: Gentoo
Version: PROD GLPI 0.84.6 / DEV: SVN
PHP: PHP 5.3.4-pl0-gentoo / MySQL: 5.1.51-log
OCS: OCS-NG 2.0

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Mail Gateway x Entities

Yes you must use business rules

---

CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

augusto.ferronato

Member

From: Brasilia - DF / Brasil

Registered: 2008-03-19

Posts: 190

Re: Mail Gateway x Entities

But, doesn't have more the option in business rule, at version 0.84? I can't find how i put a ticket from a user in the correct entitie by mail gateway?

Thanks

---

SO: Gentoo
Version: PROD GLPI 0.84.6 / DEV: SVN
PHP: PHP 5.3.4-pl0-gentoo / MySQL: 5.1.51-log
OCS: OCS-NG 2.0

vlegros

Member

From: Grenoble

Registered: 2009-06-05

Posts: 142

Re: Mail Gateway x Entities

Hello
Is the user well configured ? (means does he have at least post-only rights on a specific entity ?)

---

Prod: GLPI 0.83.8 / Windows 2008 x64 / PHP 5.4.14 x64 / IIS 7.5 / MySQL 5.6.10-community x64
Dev: GLPI 0.83.8 / Windows 2008 x64 / PHP 5.4.14 x64 / IIS 7.5 / MySQL 5.6.10-community x64
Worldwide: ~6000 PC, ~700 servers, ~6000 users, ~165000 tickets, ~590 entities
Raynet is ARaymond (http://www.araymond.com) IT service management