Forum GLPI-Project

dbazor

Member

Registered: 2011-07-18

Posts: 22

Incidences reported by email

Hi all,

My problem is that when I report an incidence by email, the incidence appears as root entity. Is there any way to make the incidence appear with the entitiy that belongs to the user email?

I created a user "A" with the email: a@domain.com. That user belongs to the entity "Entity1", but when I report an incidence from the email "a@domain.com", the incidence appears in GLPI as "root entity" instead of "Entity1"

I want to change that, can you please help me?

Thank you!

forolinux

Member

Registered: 2012-07-30

Posts: 49

Re: Incidences reported by email

Check the option Home > Administration > Rules > Rules for assigning a ticket created through a mail receiver

dbazor

Member

Registered: 2011-07-18

Posts: 22

Re: Incidences reported by email

Thanks a lot! once I made the rule works well.