Forum GLPI-Project

mpbraj.aj

Member

Registered: 2013-02-20

Posts: 4

categories of tickets and Entity..

Hi All, Installed GLPI 0.83.7 on a windows platform works fine...Now I wanted to have the categories of tickets under one of my entity which is in tern under Root Entity. When I add a ticket category, I can only see the Root entity, I don't see the entity which I have added..Can somebody help...

I have gone through the forum I couldn't find any help..

Thanks in Advance..
Babu...

andersguitar

Member

From: Rio de Janeiro, Brazil

Registered: 2011-01-18

Posts: 35

Website

Re: categories of tickets and Entity..

You also applied for child entities, scoring on yes?

mpbraj.aj

Member

Registered: 2013-02-20

Posts: 4

Re: categories of tickets and Entity..

Thanks for the reply andersguitar...sorry actually am completely new to GLPI, so didn't understand..

mpbraj.aj

Member

Registered: 2013-02-20

Posts: 4

Re: categories of tickets and Entity..

Hello, do anybody  havea solution....

andersguitar

Member

From: Rio de Janeiro, Brazil

Registered: 2011-01-18

Posts: 35

Website

Re: categories of tickets and Entity..

mpbraj.aj, you can check this:
Go to Setup -> Dropdown
Click on Show ALL
In Assistance -> Categories of tickets
Click on any category. In the Right Corner, problably you have a select box near Child Entities. Select Yes and click on Update.
Logout and Login again. Do test.

mpbraj.aj

Member

Registered: 2013-02-20

Posts: 4

Re: categories of tickets and Entity..

HI andersguitar, Thanks for your response...The Child Entity is already in "Yes" ...I still don't see the Entities I have created...Any help...
Thanks in Advance...