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#1 2013-01-17 22:28:22
- tiagosoares
- Member
- Registered: 2013-01-17
- Posts: 1
Opened ticket by Email --> Automatic Entity
How do I set automaticaly a ticket that was opened by email to an Entity?
The rule could be an especific User1/Email -> entity1
I tried to set a rule "Rules for assigning a ticket created through a mail receiver" like that:
Criteria: "Email header: from" is tiagosoares@netmaker.com.br (me)
Fields: Entity Assign ENTITY1
But when I opened a ticket by email, the entity that was assigned is "Root entity" not "ENTITY1"
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#2 2013-01-18 10:01:01
- yllen
- GLPI-DEV
- From: Sillery (51)
- Registered: 2008-01-14
- Posts: 15,278
Re: Opened ticket by Email --> Automatic Entity
The order of rules is very important because they are all played.
Is your rule in first position ?
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GLPI from 0.72 to dev version
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