Forum GLPI-Project

awatkins

Member

Registered: 2010-02-16

Posts: 16

Simplified Interface feature request

Can we please add the following permission to the simplified interface?

Add a followup to tickets of associated group(s) :

Currently it is only available for the standard interface. 

If I have a business rule to automatically assign tickets to a specific group if the criteria is satisfied such as a particular user, category, etc., there is not the option from the simplified interface profile to add a followup to tickets of associated groups.

I would prefer the end-user to use the simplified interface instead of the standard interface, so items such as category can be controlled and the end-user is not using the same defaults as the ticket writer.

The alternative solution or related request to this would be to restrict ticket categories per profile and/or group, instead of just by entity.

System informations is below:

Information about system installation and configuration
GLPI  0.83.1 (/default => C:\inetpub\wwwroot\default)

Server

 
Operating system : Windows NT POTDAHELP01A 6.0 build 6002 (Windows Server 2008 Enterprise Edition Service Pack 2) i586
PHP 5.3.2 (Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SQLite, SimpleXML, bcmath, bz2, calendar, cgi-fcgi, com_dotnet, ctype,
    curl, date, dom, ereg, exif, filter, ftp, gd, gettext, gmp, hash, iconv, imap, json, libxml, mbstring, mcrypt, mhash, mysql,
    mysqli, mysqlnd, odbc, openssl, pcre, pdo_mysql, pdo_sqlite, pgsql, session, soap, sockets, sqlite3, standard, tidy, tokenizer,
    wddx, xml, xmlreader, xmlrpc, xmlwriter, zip, zlib)
Setup: memory_limit="128M" max_execution_time="300" safe_mode="" session.save_handler="files" post_max_size="8M"
    upload_max_filesize="2M" 
Software: Microsoft-IIS/7.0
    Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1
MySQL: 5.1.46-community (root@localhost/default)

../config : OK
../files : OK
../files/_dumps : OK
../files/_sessions : OK
../files/_cron : OK
../files/_cache/ : OK
../files/_graphs : OK
../files/_log : OK

Mysql replicate

 
Active : No

Notifications / Mails Receiver

 
Way of sending emails: PHP
Mails Receiver

OCS Inventory NG

 
Host for the OCSNG database : 'localhost', Connection to OCSNG database successful, Use the OCSNG software dictionary : 0

Plugins list

 
    pdf              Name:Print to pdf                   Version :0.83       Status :Enabled

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Windows Server 2008 x64 Cluster - IIS 7.0 + Apache 2.2.14 - php 5.3.2 - MySQL 5.1.46 - OCS 1.3.2 - GLPI 0.83.1

awatkins

Member

Registered: 2010-02-16

Posts: 16

Re: Simplified Interface feature request

bump.

anyone else have thoughts or comments?

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Windows Server 2008 x64 Cluster - IIS 7.0 + Apache 2.2.14 - php 5.3.2 - MySQL 5.1.46 - OCS 1.3.2 - GLPI 0.83.1

marcinr

Member

Registered: 2007-09-13

Posts: 49

Re: Simplified Interface feature request

Please add it to simplified interface.
For now, i have to assing particular tickets to another one group only to add an option to add followups for people who are using simplified interface!