Forum GLPI-Project

jkmtm

Member

Registered: 2011-12-02

Posts: 18

Not Receiving Helpdesk Ticket Email

Hello.  I moved my GLPI install to a new server and am up and running.  It appears that the only issue is that when I submit a helpdesk ticket by either email or phone, I do not receive the ticket in the GLPI software.  Could someone advise?  Thanks
-Jeff

jkmtm

Member

Registered: 2011-12-02

Posts: 18

Re: Not Receiving Helpdesk Ticket Email

I see what is happening.  The tickets will come in if I manually go to Home >Setup > Receivers and click 'get email tickets now'.  How do we automate the process? Thanks

danh

Member

From: Chicago, USA

Registered: 2012-03-08

Posts: 546

Website

Re: Not Receiving Helpdesk Ticket Email

You have to configure the mailgate settings in Set Up -> Automatic Actions.  I have all my automatic actions setup with a crontask as I could not get the glpi option to work initially.

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Thanks,
Dan

jkmtm

Member

Registered: 2011-12-02

Posts: 18

Re: Not Receiving Helpdesk Ticket Email

Thanks Dan.  I just check the cron on the old system and what do you know...there it was

danh

Member

From: Chicago, USA

Registered: 2012-03-08

Posts: 546

Website

Re: Not Receiving Helpdesk Ticket Email

That caused me a few headaches when I first installed GLPI

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Thanks,
Dan