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Hi,
We are using Formcreator in order to create new user ticket in GLPI. Is there a way to map the id of the form saved in GLPI with the corresponding ticket gererated by the form.
Form ID=Ticket ID
Thanks,
Pascal
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Hi
It is unclear if you want to find the linked form or form answer.
When formcreator creates a ticket a row is created In the table glpi_items_tickets. It links the ticket (column tickets_id) with the form answer (columns itemtype and items_id).
If you need to find the form, read the previously found form answer in the table glpi_plugin_formansers. The column plugin_formcreator_forms_id tells which form was used to created the form answer.
No support with MP - Always run an upgrade task on a testing instance before running it on production! Always backup before any upgrade task!
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Hi btry,
This is exactly what we were looking for.
Thanks for you help.
Pascal
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i want to attach the processmaker workflow GUID case after creating a new ticket by form creator form submission.....
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