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#1 2017-08-09 16:39:01

and78
Guest
Registered: 2017-07-27
Posts: 3

add category on email subject for auto create ticket

Hi all!

I have 9.1.6

Is it possible to add the category on the email subject?

Thanks in advance!

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#2 2017-09-03 09:14:55

KKAdmin
Guest
From: Germany
Registered: 2010-03-05
Posts: 500

Re: add category on email subject for auto create ticket

Yes, you can use business rules.


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.1.2 /Ubuntu 14.04.4 LTS
Apache/2.4.7 (Ubuntu) - PHP 5.5.9-1ubuntu4.16 - MySQL: 5.5.49-0ubuntu0.14.04.1

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#3 2017-09-04 10:40:11

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 13,789

Re: add category on email subject for auto create ticket

Subject of the mail will become title of the ticket.


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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