Topic: Ticket assign entity by profile (UNIQUE_PROFILE,PROFILES,ONE_PROFILE)
I was making some research in the source code and I discovered that the mailcollector rule treats the criteria like below:
User featuring a single profile -> UNIQUE_PROFILE
User featuring the profile -> PROFILES
User with a single profile -> ONE_PROFILE
The portuguese brazilian translation is a bit confuse.
Can some one explain better all criterias detailed to understand better?