Topic: change requester and watcher email followups to no
I have several tickets that have been solved but need to close them. As these tickets are well past a few weeks out I would prefer them to not receive a follow up (requester or watcher). I would also like to limit the edit to just the tickets that are still open and not everyone in the system.
Ideally I would like to be able to do this from the Actions tab and edit only the selected tickets but I don't see an option for this.
Any idea on I can accomplish this or create an action to make this easier in the future?