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Hello,
I have a problem with the email notification, my clients say it's not easy to read the good information when they receive the mail with the new followed. Is it possible to have a mail with only the new information to read and not all followed and task in the ticket?
I have a second question : Is it possible to find somewhere a model more visible for the mail notifiaction (with icons etc)
Thank you (sorry for my bad english i'm belgian)
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you can change or create a new notification template. i can post my template on friday. ( i thin we only display last follow up and last task) but some more fields are removed.
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GLPI 9.3.3
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>>Is it possible to find somewhere a model more visible for the mail notifiaction (with icons etc)
You can use CSS to make notifications more nicely.
And additional to KKAdmin answer, we also use custom template which contain only last updated information. For example, if someone created new task in a ticket, then all persons who linked with it recieve notification with link to the ticket and with content of new task. Same for the followups.
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GLPI v9.3.1 + Reports, Behaviors, Forms
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Can you post your css template also ?
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GLPI 9.3.3
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Supportticket vom IT-Helpdesk
##IFticket.storestatus=5##
##lang.ticket.url## : ##ticket.urlapprove##
##lang.ticket.autoclosewarning##
##lang.ticket.solvedate## : ##ticket.solvedate##
##lang.ticket.solution.type## : ##ticket.solution.type##
##lang.ticket.solution.description## : ##ticket.solution.description## ##ENDIFticket.storestatus##
##ELSEticket.storestatus## ##lang.ticket.url## : ##ticket.url## ##ENDELSEticket.storestatus##
##lang.ticket.title## :##ticket.title##
##lang.ticket.authors## :##IFticket.authors## ##ticket.authors## ##ENDIFticket.authors## ##ELSEticket.authors##--##ENDELSEticket.authors##
##lang.ticket.requesttype## :##ticket.requesttype##
##IFticket.itemtype## ##lang.ticket.item.name## : ##ticket.itemtype## - ##ticket.item.name## ##IFticket.item.model## - ##ticket.item.model## ##ENDIFticket.item.model## ##IFticket.item.serial## -##ticket.item.serial## ##ENDIFticket.item.serial## ##IFticket.item.otherserial## -##ticket.item.otherserial## ##ENDIFticket.item.otherserial## ##ENDIFticket.itemtype##
##IFticket.assigntousers## ##lang.ticket.assigntousers## : ##ticket.assigntousers## ##ENDIFticket.assigntousers##
##lang.ticket.status## : ##ticket.status##
##IFticket.assigntogroups## ##lang.ticket.assigntogroups## : ##ticket.assigntogroups## ##ENDIFticket.assigntogroups##
##IFticket.storestatus=6##
##lang.ticket.solvedate## : ##ticket.solvedate##
##lang.ticket.solution.type## : ##ticket.solution.type##
##lang.ticket.solution.description## : ##ticket.solution.description##
##ENDIFticket.storestatus##
##lang.ticket.numberoffollowups## : ##ticket.numberoffollowups##
##FOREACH LAST followups##
[##followup.date##] ##lang.followup.isprivate## : ##followup.isprivate##
##lang.followup.author## ##followup.author##
##lang.followup.description## ##followup.description##
##lang.followup.date## ##followup.date##
##lang.followup.requesttype## ##followup.requesttype##
##ENDFOREACHfollowups##
##lang.ticket.numberoftasks## : ##ticket.numberoftasks##
##FOREACH LAST tasks##
[##task.date##] ##lang.task.isprivate## : ##task.isprivate##
##lang.task.author## ##task.author##
##lang.task.description## ##task.description##
##lang.task.time## ##task.time##
##lang.task.category## ##task.category##
##ENDFOREACHtasks##
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GLPI 9.3.3
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We use templates with minimum information, only for technicians. There is example template, combined from few templates, wich covers all our needs at this moment.
https://pastebin.com/BrU62Rf0
It's a not production ready solution, just made it in free time.
Debian Stretch + nginx 1.10.3 + php7.0-fpm
GLPI v9.3.1 + Reports, Behaviors, Forms
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