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Hello All
I have setup mail receiver and it success to create ticket
But I found that the Description have some code in the header and the format as below
May I know how to disable/delete "Description : P.ImprintUniqueID { MARGIN: 0cm 0cm 0pt } LI.ImprintUniqueID { MARGIN: 0cm 0cm 0pt } DIV.ImprintUniqueID { MARGIN: 0cm 0cm 0pt } TABLE.ImprintUniqueIDTable { MARGIN: 0cm 0cm 0pt } DIV.Section1 { page: Section1 } " ?
Ticket: Description
Title :Testing 11:59
Requesters : Chan Stephen
Opening date :2016-05-11 11:58
Closing date :
Request source :E-Mail
Associated item :
Status : New
Urgency : Medium
Impact : Medium
Priority : Medium
No defined category
Description : P.ImprintUniqueID { MARGIN: 0cm 0cm 0pt } LI.ImprintUniqueID { MARGIN: 0cm 0cm 0pt } DIV.ImprintUniqueID { MARGIN: 0cm 0cm 0pt } TABLE.ImprintUniqueIDTable { MARGIN: 0cm 0cm 0pt } DIV.Section1 { page: Section1 }
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Configuration -> Notifications -> Modèles de notifications -> Tickets -> Traductions par defaut
and there you remove what you want
0.90.3
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Hello DewTa
I have find the Notification template but I cannot found any hints of below message:
P.ImprintUniqueID { MARGIN: 0cm 0cm 0pt } LI.ImprintUniqueID { MARGIN: 0cm 0cm 0pt } DIV.ImprintUniqueID { MARGIN: 0cm 0cm 0pt } TABLE.ImprintUniqueIDTable { MARGIN: 0cm 0cm 0pt } DIV.Section1 { page: Section1 }
May I know should I some column delete in the template?
Thank you very much!
Last edited by stephen.chan (2016-05-11 09:29:18)
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P.ImprintUniqueID { MARGIN: 0cm 0cm 0pt } LI.ImprintUniqueID { MARGIN: 0cm 0cm 0pt } DIV.ImprintUniqueID { MARGIN: 0cm 0cm 0pt } TABLE.ImprintUniqueIDTable { MARGIN: 0cm 0cm 0pt } DIV.Section1 { page: Section1 }
seems to be CSS no ?
Try another template like "Simple Ticket" .
Configuration -> Notifications -> Notifications.
Select for exemple "New Ticket" and change his template. And try.
0.90.3
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Hello, I have a problem , set the receiver with gmail , port 993 , imap , ssl , connects , but he throws me the following: count: available = 0 , recovered = 0 , rejected = 0 , errors = 0 , blacklisted = 0
In the box gmail you have in its ibox four messages
Please Help me!!
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my configuration
name: *****@gmail.com
active: yes
server; imap.gmail.com
option: IMAP,SSL
Directory: INBOX
port: 993
{imap.gmail.com:993/imap/ssl}INBOX
user: *******@gmail.com
pass: **********
NO
..
5mb
Yes
save
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Hello,
I do have the same issue, whithout any solution ....
I have tried using simple ticket, no success...
Did anyone knows how to fix?
Thanks in advance,
Vincent.
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any answer??? i got same problem but wih 0.84
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