You are not logged in.
Pages: 1
can someone help me to explain step by step, how to create a ticket by email..??
GLPI 0.72
OCS NG 1.01
xampp for Windows Version 1.6.6a
mail server zimbra
thx,
L-van
Offline
all is in the wiki :!
Plateforme de Test: PHPinfo
Version de GLPI: 0.72 & SVN
Offline
Glpi 0.84.6
Ocs 2.1.2
Offline
thank you for all of ur advice..
but i use yahoo zimbra for mail server..
that's so different with exchange mail server..
any one can help me for the configuration..??
thanks,
L-van
Offline
the link will only be an example.
It 'very simple, you must:
1) configure the parameters of the mailbox to which you want to be sent the tickets in the Setup> Receivers
2) make a test "Get mail tickets now"
If everything works, from now on, all mail sent to the mailbox will be automatically (dfault 10 minutes) to download and will be created tickets
Glpi 0.84.6
Ocs 2.1.2
Offline
I have a question related to this. How do you assign a mail to an entity ? Is it possible to assign by the sender's email address ?
Currently we have lot of entities and planning to use this feature, but all emails going to the root entity.
Last edited by zomby (2009-11-08 23:06:04)
Offline
You must create 1 mailgate per entity
+
Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/
Offline
Ask your Zimbra administrator the connection argument for a mail client.
And enter this info in Setup / Mailgate
+
Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/
Offline
i already set the parameters in setup>receivers and connection successful, but when i test by clicking 'Get mail tickets now' the result is always 'Number of available and retrieved emails: 0'
whereas I already sent a few email for testing to the same email in the receivers menu
is there any configuring for creating ticket by email..??
need all of ur advice..
thanks,
L-van
Offline
If connextion if successful, this means login/password are ok.
If it doesn"t found any mail, this means, you haven't any mail OR some parameter (like mailbox) are not ok.
Please, post your full configuration .
+
Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/
Offline
Name: test
Entity: Root entity
Server: xxx.xxx.xxx.xxx (ip zimbra mail server)
Connection options: imap ssl no-tls no-validate-cert
Email (option) test@mydomain.com
Port (optional)
Resulting connection parameter {172.30.30.2/imap/ssl/novalidate-cert/notls}test@fajarpaper.com
Login: test
Password: ******
in my 'test' mailbox already have 14 new mail messages (unread)..that's all is my testing email from another email to create a ticket..
but none has been imported to GLPI
thanks for ur attention..
Offline
Mailbox is not the name of the user, but the name of a folder in the mail server
Try with empty value, or INBOX
+
Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/
Offline
thanks for ur advice remi,
but the result still '0'
this case make me 'lil bit confuse..
any suggestion for me again remi..??
thanks a lot..
L-van
Offline
Did you try POP3 instead of IMAP4? There is, IMO, little added value using IMCAP4 instead of POP3 in this case, and POP3 appears to be simpler to configure.
Offline
I've a similar problem with sending ticket by e-mail...
When I send a ticket, glpi don't receive my mail until I go in Central > Setup > Receivers and retry password or click Get mail...It's not automatic???
Where are the parametrization for mail synchronization?
my parameters are:
Name: Assistenza sede
Entity: --Root entity--
Server 10.32.22.100
Mail folder (optional, often INBOX)
Port (optional)
Resulting connection parameter {10.32.22.100/imap}
Login: assistenza.sede
Password: *******
Thanks
Offline
I've a similar problem with sending ticket by e-mail...
When I send a ticket, glpi don't receive my mail until I go in Central > Setup > Receivers and retry password or click Get mail...It's not automatic???
Where are the parametrization for mail synchronization?
my parameters are:
Name: Assistenza sede
Entity: --Root entity--
Server 10.32.22.100
Mail folder (optional, often INBOX)
Port (optional)
Resulting connection parameter {10.32.22.100/imap}
Login: assistenza.sede
Password: *******Thanks
Did you ever find a way to make this automatically check for new tickets/mail?
Offline
Pages: 1