creating ticket by e-mail

37v417 · 2009-11-05 11:19:20

can someone help me to explain step by step, how to create a ticket by email..??

GLPI 0.72
OCS NG 1.01
xampp for Windows Version 1.6.6a
mail server zimbra

thx,
L-van

Ro9eR · 2009-11-05 11:34:35

all is in the wiki :!

marioza · 2009-11-05 12:00:53

http://www.glpi-project.org/wiki/doku.p … g:exchange

37v417 · 2009-11-07 03:18:33

thank you for all of ur advice..
but i use yahoo zimbra for mail server..
that's so different with exchange mail server..
any one can help me for the configuration..??

thanks,
L-van

marioza · 2009-11-08 17:30:07

the link will only be an example.
It 'very simple, you must:
1) configure the parameters of the mailbox to which you want to be sent the tickets in the Setup> Receivers
2) make a test "Get mail tickets now"
If everything works, from now on, all mail sent to the mailbox will be automatically (dfault 10 minutes) to download and will be created tickets

zomby · 2009-11-08 23:05:46

I have a question related to this. How do you assign a mail to an entity ? Is it possible to assign by the sender's email address ?

Currently we have lot of entities and planning to use this feature, but all emails going to the root entity.

Last edited by zomby (2009-11-08 23:06:04)

remi · 2009-11-08 23:09:29

You must create 1 mailgate per entity

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remi · 2009-11-09 09:12:43

Ask your Zimbra administrator the connection argument for a mail client.
And enter this info in Setup / Mailgate

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37v417 · 2009-11-13 07:51:07

i already set the parameters in setup>receivers and connection successful, but when i test by clicking 'Get mail tickets now' the result is always 'Number of available and retrieved emails: 0'
whereas I already sent a few email for testing to the same email in the receivers menu

is there any configuring for creating ticket by email..??

need all of ur advice..

thanks,
L-van

remi · 2009-11-13 08:15:44

If connextion if successful, this means login/password are ok.

If it doesn"t found any mail, this means, you haven't any mail OR some parameter (like mailbox) are not ok.

Please, post your full configuration .

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37v417 · 2009-11-14 05:00:06

Name: test
Entity: Root entity
Server: xxx.xxx.xxx.xxx (ip zimbra mail server)
Connection options: imap ssl no-tls no-validate-cert
Email (option) test@mydomain.com
Port (optional)
Resulting connection parameter {172.30.30.2/imap/ssl/novalidate-cert/notls}test@fajarpaper.com
Login: test
Password: ******

in my 'test' mailbox already have 14 new mail messages (unread)..that's all is my testing email from another email to create a ticket..
but none has been imported to GLPI

thanks for ur attention..

remi · 2009-11-14 08:37:34

Mailbox is not the name of the user, but the name of a folder in the mail server

Try with empty value, or INBOX

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37v417 · 2009-11-14 09:35:59

thanks for ur advice remi,

but the result still '0'
this case make me 'lil bit confuse..

any suggestion for me again remi..??
thanks a lot..

L-van

laubac · 2009-11-14 10:17:55

Did you try POP3 instead of IMAP4? There is, IMO, little added value using IMCAP4 instead of POP3 in this case, and POP3 appears to be simpler to configure.

stufuz · 2009-11-20 23:53:26

I've a similar problem with sending ticket by e-mail...

When I send a ticket, glpi don't receive my mail until I go in Central > Setup > Receivers and retry password or click Get mail...It's not automatic???

Where are the parametrization for mail synchronization?

my parameters are:

Name: Assistenza sede
Entity: --Root entity--
Server 10.32.22.100
Mail folder (optional, often INBOX)
Port (optional)
Resulting connection parameter {10.32.22.100/imap}
Login: assistenza.sede
Password: *******

Thanks

oneupweb · 2010-06-15 17:21:13

stufuz wrote:

I've a similar problem with sending ticket by e-mail...
When I send a ticket, glpi don't receive my mail until I go in Central > Setup > Receivers and retry password or click Get mail...It's not automatic???
Where are the parametrization for mail synchronization?
my parameters are:
Name: Assistenza sede
Entity: --Root entity--
Server 10.32.22.100
Mail folder (optional, often INBOX)
Port (optional)
Resulting connection parameter {10.32.22.100/imap}
Login: assistenza.sede
Password: *******
Thanks

Did you ever find a way to make this automatically check for new tickets/mail?

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#1 2009-11-05 11:19:20

creating ticket by e-mail

#2 2009-11-05 11:34:35

Re: creating ticket by e-mail

#3 2009-11-05 12:00:53

Re: creating ticket by e-mail

#4 2009-11-07 03:18:33

Re: creating ticket by e-mail

#5 2009-11-08 17:30:07

Re: creating ticket by e-mail

#6 2009-11-08 23:05:46

Re: creating ticket by e-mail

#7 2009-11-08 23:09:29

Re: creating ticket by e-mail

#8 2009-11-09 09:12:43

Re: creating ticket by e-mail

#9 2009-11-13 07:51:07

Re: creating ticket by e-mail

#10 2009-11-13 08:15:44

Re: creating ticket by e-mail

#11 2009-11-14 05:00:06

Re: creating ticket by e-mail

#12 2009-11-14 08:37:34

Re: creating ticket by e-mail

#13 2009-11-14 09:35:59

Re: creating ticket by e-mail

#14 2009-11-14 10:17:55

Re: creating ticket by e-mail

#15 2009-11-20 23:53:26

Re: creating ticket by e-mail

#16 2010-06-15 17:21:13

Re: creating ticket by e-mail

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